Job Title: Food and Beverage Team Supervisor
Reports to: F&B Manager
Department: Leisure and Tourism
Location: Raby Castle
Hours: Full time, Permanent (includes holidays, weekends and some evening hours during peak season)
Rate of Pay: £27,430 per annum
Job Ref: VA182-2025
Since The Rising opened its doors in June 2024, it has become synonymous with culinary excellence, unforgettable moments, and incredible guest experiences. At the heart of this is The Vinery, a breathtaking 200 cover glasshouse nestled within the historic grounds of Raby Castle, Park, and Gardens. We’re seeking an F&B Team Supervisor who can embrace the dynamic nature of this vibrant environment and develop a talented team to deliver an unrivalled visitor experience.
If you thrive in roles that keep you active, varied, and customer-focused, this is the opportunity you’ve been waiting for. This is a big job with responsibility for a large team undertaking a range of daily tasks from preparing fresh coffee in The Vinery café, to coordinating exceptional service at pop-up events, take-away kiosks, or even large, private events. Your role will be fast paced, challenging and nothing short of extraordinary.
What You’ll Be Doing:
* Leadership and initiative: Self-motivated and industrious at quiet times and a strong leader of others at peak times, you will excel at organising, directing and motivating teams to deliver outstanding service.
* Coordination and budgets: Scheduling team members, to ensure seamless service across multiple activities whilst maintaining payroll margins is essential in this role.
* Coffee and Drinks Service: Craft exceptional coffee — espresso, cappuccinos, lattes, and more—while encouraging your team to bring warmth and hospitality to every guest interaction.
* Food Service: Prepare and serve fresh, locally produced food such as sandwiches, salads, and pastries with care and attention to detail.
* Event Support: Be part of the estate wide operational planning group, reviewing upcoming events to ensure effectiveness and sound preparation.
* Customer Engagement: Motivate and coach your team to sell refreshments, tickets, and retail goods, ensuring every visitor benefits from their expansive knowledge of Raby.
* Hospitality on the Floor: Serve guests efficiently and maintain a consistent ambiance in dining and event areas, even at peak times, handling requests with friendliness and professionalism.
* Takeaway Kiosk Operations: Ensure your team are well equipped to provide superb service to visitors stopping by for quick snacks and refreshments, dealing quickly with large queues at busy times.
* Cleaning and Maintenance: Supervise the team in delivering cleanliness, organisation, and a safe, welcoming atmosphere in all areas.
* Versatility is Key: Whether it’s welcoming visitors in the café, handling queues during peak times, or assisting at exclusive events, your flexibility will ensure service is never compromised.
What We’re Looking For:
* A Love for Coffee and Food: Whether you’re a seasoned barista or a keen cook at home, your passion for great coffee, fresh food, and superb service will set you apart.
* Hospitality Excellence: You naturally connect with people and are motivated to ensure every visitor feels valued and welcome.
* Adaptability: From fast-paced days in the café to managing a takeaway kiosk at events, you’re flexible and ready to pivot where needed.
* A Keen Eye for Detail: Maintaining cleanliness and creating a pleasant environment for guests is second nature to you and you set a strong example for those whom you lead.
* Leadership: You are a proven leader, pitching in, directing and coaching others whilst fostering a supportive and positive atmosphere. Experienced in setting clear objectives and crafting training and development plans for teams.
* Appreciation for the Extraordinary: Working at a venue like Raby Castle, Park and Gardens means being immersed in history, nature, and cutting-edge design—you’re inspired by your surroundings and take pride in your workplace.
* Flexibility in Availability: You’re willing to work on weekends, bank holidays, and during peak seasonal times to meet visitor demand.
What We Offer:
* 33 days holiday, including statutory holidays
* Group Pension Scheme with a 7.7% employer contribution with the option to salary sacrifice
* Group Life Insurance
* Cycle to Work Scheme
* Health Cash Plan
* Employee Assistance Programme
* Buy/Sell Holiday Scheme
* Free on-site car parking
* Discounts at Raby retail and food outlets
* Discounts for stays at Raby’s High Force Hotel
* Complimentary access to Raby Castle and High Force leisure attractions
* A behind-the-scenes tour of Raby Castle
* Invitations to Raby Estate social events throughout the year
* A chance to work in one of the most unique and beautiful venues in the region.
* Opportunity for professional growth, including leadership training to strengthen your skills.
* A role that is dynamic, engaging, and never predictable—no two days will be the same!
* A supportive and enthusiastic team that makes every workday enjoyable.
If you’re passionate about delivering outstanding hospitality, excited by variety in your role, and inspired to create memorable experiences for every visitor, we’d love to hear from you! Apply now to join our incredible team and make Raby a place that shines with your energy and expertise.
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