A leading Manufacturing company has been evolving and they are now looking to bring in a Customer Service Manager to the team. This is a fantastic opportunity for an experienced individual to join a company that offers a fantastic working environment and structure.
This is a Permanent role - based out of the company's Dungannon site.
Salary
£40,000 - £50,000 - highly competitive rate of pay for the role which is negotiable based on experience + Great Benefits
Responsibilities
* Maintain and continuously improve highly effective procedures for complaint processing and investigation. This includes handling customer complaints promptly and effectively.
* Liaise with Customer Services Team in resolving customer quality related issues and provide point of escalation for the Customer Services Team where required.
* Attend regular meetings with Customers and act as company's quality representative.
* Monitor customer feedback, respond and act where necessary - identify trends and proactively trend the status of Customer Replacement and associated Quality Metrics.
* Liaise with Quality Manager and production departments to provide solutions and drive closure of Replacement NCRs and ultimately reduce recurring issues and close out times.
* Ensure Quality Metric data is accurate and always reflects actuals.
* Conduct a Root Cause Analysis and assign area responsibility for implementation of Corrective Action for Customer Complaints and Customer Replacements.
* Support the Quality Team in relation to the implementation Quality Standards across all products.
The Ideal Person
* Strong technical knowledge which can be applied to a Manufacturing Environment.
* Ability to build strong Customer relationships and be a team player.
* Self-Motivated individual and able to multi-task and prioritise own work.
* A can do, find a way, attitude.
* Experience of delivering high quality work to deadline.
* Creativity, diplomacy, self-motivation and self-confidence.
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