Company Description:
At In Good
Company Brewing, we are a passionate team of diverse individuals who attribute
our success to the excellence of our people. Through independent ownership, we
bring an entrepreneurial craft spirit to our customers and consumers through
our adored owned brands, Fourpure and Magic Rock, and our partner brands Big
Drop, Voodoo Ranger and People's Captain. From our brewery and taproom in
Huddersfield, to our hospitality venues across the UK, we champion our love for
beer, sociability, and our community through nurturing the expertise and
development of our people.
This role
will be a key role in our new joint venture between LEC Beverages Group and In
Good Company Brewing, to manage the distribution of Tsingtao beer in the UK.
Job Description:
We are seeking an experienced
sales and purchasing co-ordinator to manage both the purchase of inventory from
China, and the onwards sales orders to our customers within the UK. The ideal
applicant will have a thorough grasp of Chinese manufacturing, London based with
our National Sales Operations Manager to ensure supply of Tsingtao in the UK
market.
This role is an integral part of
the sales department, working with our local and national sales team to nurture
business partnerships and drive growth in the Tsingtao brand. You will be
responsible for importing of our product from China, and first point of contact
for trade order processing and 3PL stock management. You will also provide
support to the Account Managers in the Sales team and support the wider Sales
Operations team with administrative tasks.
You will use our Customer
Relationship Management (CRM) system to dispatch orders and keep general data
entry. You will be the first point of contact for all inbound enquiries and
ensure communication within the team at all times. You will provide desk-based
troubleshooting and assistance relating to customer orders, account statuses
and ad hoc issues as they arise.
You will build relationships
with our wholesale partners to support the development and growth of Tsingtao
with their customers, and work to uncover opportunities to drive further
growth.
You will also be responsible for
ensuring we always have adequate stock on hand, including managing the
purchasing process and any associated import paperwork.
Responsibilities include:
* Ensure the Sales
Operations team provides a world class customer service by following our
Best Practice guidelines
* Support the National
Sales Operations team by reviewing and updating SOPs as and when needed,
and play a part in ensuring processes are followed by other team members
* Assist with weekly team
meeting presentation and support in general communication with the 3PL
warehouse in the UK ad the manufacturer in China
* Log any Sales Ops
DIFOT, order delays and/or delivery DIFOTs using our KPI trackers
* Main point of contact
for Purchasing of stock from our Chinese partner and for coordinating
deliveries into the UK
* Main point of contact
for our 3PL warehouse for order processing, stock management and booking
enquiries
* Provide support in
ordering Point Of Sale items from our Chinese partner and for coordinating
deliveries into the UK
* Provide reports for the
Sales Account Managers on stock availability for both packaged and Point
of Sale items
* Assist the National
Sales Operations team in reviewing Packaged Stock variances reported by
the warehouses (stock control)
* Use CRM systems in
conjunction with Excel to analyse customer data, provide sales trending to
the wider team, and review forecasts
* Use CRM systems to
process customer data, create new products, generate reports, manage stock
takes and process orders
* Use our CRM to log and
report Quality Cases raised by Off-Trade/Wholesale/Export customers and
work with the National Sales Operations Manager to deliver a customer
report once cases are investigated
* Assist the Accounts
Receivables department by chasing payments for wholesale and supermarket
customers, raising invoices and keeping track of PODs, also ensuring
Account Managers are engaged in conversations with any customers on hold
Qualifications
The key skills and qualities
needed to succeed in this role are:
* Ideally have 2+ years
experience in a sales operations team, with experience in importing from
China
* Excellent communication
and organisational skills
* An ability to
communicate in Mandarin would be advantageous
* Strong attention to
detail
* Can-do attitude to
problem solving
* Proficient in IT, EDI
(Electronic Data Interchange), CRM and MS packages – be technology savvy
* Demonstrate the ability
to multi-task operate in a startup setting
* Knowledge of Chinese
manufacturing, as well as UK/EU compliance, is essential
* Understanding of stock
management and order processing
* Knowledge of supply
chain and logistical functions
Additional information:
* Salary £28,000 - £31,000 per annum, depending on experience
* Annual bonus scheme (7.5%) set on realistic achievement goals
* Full Time (40 hours a week) 5 days per week across Monday - Friday
* Career progression opportunities
* A generous free beer allowance and Taproom benefits
* A day off on your birthday
* Counselling and wellbeing resources through LifeWorks
* Health cash plan through Health Shield
* Enhanced company parental leave
* Tech and Cycle schemes
If this sounds of interest to you and aligns with your experience and career aspirations, then we look forward to receiving your application.