Administrator
Working Pattern: Full Time (Full time in the office)
Salary: £25,000
Location: South London
Are you ready to take your administrative journey to the next level? Join my clients a Funeral Home that values passion, dedication, and the success of their team! They are on the lookout for a motivated Administrator who is keen to contribute to a dynamic environment.
As an integral member of their team, you will enable seamless operations and support efforts that drive success. If you're detail-oriented and thrive in a fast-paced setting, this may be the perfect opportunity for you!
· Provide full customer services performances to all clients, agents, Funeral Director and internal complaints and/or queries, ensuring you respond and resolve complaints and/or queries in the agreed timing and with empathy. Timing may be different as it will depend on the issue.
· To ensure all communication is clear and concise and ensure you stick to any agree deadlines with regard to sending updates and to resolve all issues, being proactive in resolving them.
· Answer phone, speak to all customers and help to resolve queries until finalisation.
· Process plans using database, liaising with various parties and producing member documents.
· Keeping database up to date with any changes.
· Liaise with Accounts department regarding settlements, payments.
· Liaise with colleagues internally to ensu...