Location : Hybrid - Canterbury, Kent, UK Salary : Competitive, based on experience Benefits Package Are you passionate about building meaningful client relationships and ensuring customer satisfaction? Do you excel in a dynamic environment and have a knack for proactive problem-solving? Join MyOutreach, a leading global marketing and advertising company in the B2B tech sector, as our new Customer Success Manager and play a crucial role in our client success journey. Key Responsibilities Develop and maintain strong relationships with clients, ensuring their needs and expectations are consistently met or exceeded. Act as the main point of contact for customer inquiries, providing timely and effective solutions. Monitor client success metrics and proactively address any challenges or areas for improvement. Collaborate with internal teams to enhance client satisfaction through the delivery of tailored solutions. Facilitate client training sessions to maximise the value of our offerings. Communicate client feedback and insights to drive product enhancements and service improvements. Skills and Qualifications Exceptional communication and interpersonal skills. Strong ability to build and maintain valuable professional relationships. Experience with CRM software (HubSpot) Proven track record in customer success, account management, or a related field. Ability to handle multiple client accounts and prioritise tasks effectively. Opportunities for Growth Competitive salary with a comprehensive benefits package. Professional development opportunities within a global company. An inclusive and collaborative team environment. About the Location This is a hybrid role offering a balance between working from home 3 days a week and in the office for 2. We expect candidates to be able to attend the office full time in the beginning of their training period so their learning curve is positively impacted. About Us At MyOutreach, we specialize in delivering impactful marketing and advertising solutions for B2B tech companies worldwide. We are committed to fostering innovation and growth, empowering our employees to achieve their career goals while making a significant impact on our clients.