We are the NHS 111 Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.
We are an ageless service operating 24 hours a day, 7 days a week.
We are currently recruiting for a Mental Healthline Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties.
The team are fully office-based on site at Swandean Hospital, Worthing.
Main duties of the job
As a Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex.
We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring.
There is no appointment system so the work is fast-paced and varied.
Job responsibilities
To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.
Requirements:
* Excellent interpersonal and communication skills
* Experience of working with people with Mental Health needs
* Comfortable working in a fast-paced and varied and demanding role
* Ability to work flexible hours; to include evenings, weekends and nights
* Able to work autonomously
* Ability to travel and work from an office base in Sussex
Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.
Person Specification
Knowledge/Experience
* Demonstrate current experience of working with people with mental health problems
* Experience of in working in urgent care/crisis settings
* Understanding of MHA/Knowledge of Mental Capacity Act (2005)
* Knowledge and experience in Child and Adult safeguarding procedures.
* Evidence of skills in change management and at organising and prioritising their workload
* Demonstrate ability to enhance care through evidence-based knowledge
* Demonstrate professional development relevant to the specific care group.
* Computer literate. Sound working knowledge of various IT systems including Carenotes and Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,530 to £29,114 a year pa / pro rata for part time
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