Junior Customer Service Representative - Pensions (UK)
Location: Reading
The company:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked as a “Top Employer” as part of the Top Employer Institute annual listings.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
As a Junior Customer Service Representative, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
Responsibilities:
* Act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options
* Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat
* Provide accurate and detailed information about pension plans, contributions, withdrawals, and other related processes
* Assist clients in navigating their online pension portal, guiding them through account setup and usage
* Escalate complex issues to the appropriate internal teams while ensuring follow-up and timely resolution
* Maintain accurate records of customer interactions and update customer profiles in our database
* Stay up to date with changes in pension regulations and policies to provide accurate and compliant information to customers
* Participate in ongoing training sessions to enhance knowledge of pension products and customer service best practices
* Identify opportunities for process improvement and contribute to enhancing the overall customer service experience
Mandatory Skills:
* High school diploma or equivalent; further education or certifications in customer service or related fields is a plus
* Proven experience in a customer service role
* Excellent communication skills, both verbal and written, with a strong command of English language
* Empathetic and patient approach to handle customer inquiries and concerns with professionalism and courtesy
* Ability to multi-task and manage time effectively in a fast-paced customer service environment
* Proficient in using customer service software, databases, and Microsoft Office applications
* Strong problem-solving skills and a proactive attitude in resolving customer issues
* Positive and enthusiastic team player with a commitment to providing outstanding customer experiences
* Flexibility to work in shifts, including evenings and weekends, as needed
Join our team as a Junior Customer Service Representative for pensions and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for customer service, a thorough understanding of pensions, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated customer service team.
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast-paced and dynamic business. The benefits include:
* Contributory pension
* Life insurance policy
* Private medical insurance
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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