Job summary This is an exciting opportunity to work within the Cardiology team to help administer and support delivery of care to patients at the NNUH. This is an exciting opportunity to come and work and be apart of the Cardiology team to help administer and support delivery of care to patients at the NNUH. Who we're looking for? We are looking for a part time Waiting List Co-Ordinator to become a member of a truly collaborative and hardworking team who provide administrative support to the Cardiology Department. This will include scheduling patients for various procedures with the Cath Labs, utilising the treatment areas and nursing resources efficiently. The post holder will work as part of a team providing waiting list management for the Medical Directorate. This role relies on close working relationships between Consultants, Secretaries, Ward Staff and patients. Main duties of the job What We Offer? Entrance to not just a job but a career that makes a difference to Norfolk. Collaborative working approach means that the team is responsible, no lone working allowed here Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich Opportunities to further your education, and branch out within the Trust or the wider NHS As a team and a department, we strive to promote innovation, we love to hear new ideas In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients. We would love for you to join us. What are you waiting for? - apply now About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Date posted 03 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum, pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number 234-24-M2665 Job locations Norfolk & Norwich University Hospital Colney Lane Norwich NR4 7UY Job description Job responsibilities Please note that this advertised position, which is part of occupation code 4211, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. To facilitate the management of day case and Outpatient diagnostic waiting lists ensuring that the lists available are fully utilised. As these lists are subject to change according to the clinical priority, this may involve cancellation and re-arrangement of dates and direct contact with patients to impart this news. To independently select patients from waiting lists, ensuring that the available lists are used to their fullest capacity. To select patients for Consultant diagnostic lists, as requested by that individual Consultant according to agreed criteria. To work closely with Consultants, Secretaries, Technicians to ensure the smooth running of waiting lists and attendance processes. To be proficient in the use of PAS and Intellect. This entails ensuring lists are available 6 weeks in advance and patients booked in advance and that clinical priorities, such as infection risks, diabetes, etc., are acknowledged and factored into the list order. This can also include ensuring appropriate equipment is available. To deal with telephone queries relating to attendances and information relating to waiting lists. Patients are often anxious, upset, aggressive or angry if a wait is incurred. To produce waiting list reports as required by the Operational Manager and Administration Manager. Investigate patients who do not attend to establish if they still require investigations and then take appropriate action in line with Trust policy. Ensure all procedures relating to waiting lists and deferred patients are adhered to relating to the patient Access Policy and Trust Policies & Procedures on data collection and confidentiality. Ensure waiting list information is updated where necessary, this entails ensuring every contact with the patient is documented on the waiting list entry. Please see the attached job description for full details. Job description Job responsibilities Please note that this advertised position, which is part of occupation code 4211, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. To facilitate the management of day case and Outpatient diagnostic waiting lists ensuring that the lists available are fully utilised. As these lists are subject to change according to the clinical priority, this may involve cancellation and re-arrangement of dates and direct contact with patients to impart this news. To independently select patients from waiting lists, ensuring that the available lists are used to their fullest capacity. To select patients for Consultant diagnostic lists, as requested by that individual Consultant according to agreed criteria. To work closely with Consultants, Secretaries, Technicians to ensure the smooth running of waiting lists and attendance processes. To be proficient in the use of PAS and Intellect. This entails ensuring lists are available 6 weeks in advance and patients booked in advance and that clinical priorities, such as infection risks, diabetes, etc., are acknowledged and factored into the list order. This can also include ensuring appropriate equipment is available. To deal with telephone queries relating to attendances and information relating to waiting lists. Patients are often anxious, upset, aggressive or angry if a wait is incurred. To produce waiting list reports as required by the Operational Manager and Administration Manager. Investigate patients who do not attend to establish if they still require investigations and then take appropriate action in line with Trust policy. Ensure all procedures relating to waiting lists and deferred patients are adhered to relating to the patient Access Policy and Trust Policies & Procedures on data collection and confidentiality. Ensure waiting list information is updated where necessary, this entails ensuring every contact with the patient is documented on the waiting list entry. Please see the attached job description for full details. Person Specification Qualifications Essential Good general standard of literacy and numeracy Skills Essential Good communication and interpersonal skills IT skills - accurate data input Able to multi task and prioritise Understanding of the need for confidentiality Good team player Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Person Specification Qualifications Essential Good general standard of literacy and numeracy Skills Essential Good communication and interpersonal skills IT skills - accurate data input Able to multi task and prioritise Understanding of the need for confidentiality Good team player Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk and Norwich University Hospital Address Norfolk & Norwich University Hospital Colney Lane Norwich NR4 7UY Employer's website https://teamnnuh.co.uk/ (Opens in a new tab)