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Philema Hospitality Management Enterprise
Location:
Cornwall, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
fab6b0c00243
Job Views:
11
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.
At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Explore our opportunities and discover how you can make a difference with us!
Employee Benefits
* Tronc / Service charge (Food & Beverage Departments only)
* Complimentary off peak spa membership
* 20% discount on Spa treatments
* 25% discount on food & beverage throughout the hotels and restaurants
* 50% discount on bed & breakfast stays throughout the hotels
* Friends & Family rates across the group
* Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
* Access to Wagestream - https://wagestream.com/en/
* Length of Service rewards
The advertised rate is applicable to hours worked on weekdays (Monday - Friday), an additional £1 per hour will be applied to hours worked on weekends (Saturday & Sunday)
Role & Responsibilities:
* To provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated, and by treating all clients with individual attention.
* To ensure all treatments are carried out to the highest standards
* Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
* To work towards retail sales and retail % targets set.
* To ensure treatment rooms and all public areas are kept clean and tidy according to Spa check list and health and safety standards – maintaining the five star level of cleanliness
* Responsible for maintaining an effective stock control system in your treatment room
* Monitor the cost of product and correct usage of the products in treatments
* Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
* To participate in on-going training programs / Review Audits.
* To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
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