Job Title: Workplace Manager
Job type: Full Time 40 hours per week
Location: Birmingham – Wythall / Brindley
As the Workplace Manager, you will establish and cultivate strong proactive relationships with clients, building landlords, key business stakeholders, customers, and within the broader MITIE team. You will Develop effective and collaboratively agreed stakeholder plans related to the property and conduct regular meetings with key stakeholders to manage performance and perception and address any issues appropriately. This is an exciting opportunity to decommission one site and be part of the mobilisation of the new site as the office is moving.
As the Workplace Manager, you will lead and influence service partners to foster a high-quality customer service environment, entered on our purpose of “The Exceptional Every day,” while exemplifying our values. You will drive operational excellence across the team utilising well-defined and relevant metrics (SLA's KPI's). In addition to this, you will ensure compliance with all statutory responsibilities, including HR practices and QHSE, maintaining appropriate records and mitigating risks.
Addition responsibilities include:
* Manage your team and external contractors to establish work standards and deliver high levels of performance.
* Build strong relationships within the team, creating a workplace experience forum focused on delivering consistent standards of FM services across the property portfolio.
* Drive initiatives across the contract, enhancing efficiencies and improvements.
* Take ownership of and achieve all energy targets for your property.
* Pioneer and coordinate FM best practices to encourage innovation and a proactive approach within the team, enhancing the workplace team brand.
To be successful in this role, you will:
* Have experience in a similar role
* Experience in building strong relationships to develop best in class fit for purpose solutions for the client, being the main point of contact.
* Soft services experience
* Excellent customer service skills
* Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations.