Location Southampton Region Hampshire Category Accident & Repair Centre - Southampton (SARC)
(Bodyshop) Vacancy Type Permanent/Full Time Salary £32,000 OTE Competitive Salary (Uncapped) Job Summary
The Driving Spirit
Snows Group is an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England, the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners. We are on the lookout for a Bodyshop Administrator to join our successful and busy Snows Accident Repair Centre based in Southampton.
Your day
As the Bodyshop Administrator, you will ensure that all the correct information passes between the workshop and the customer, always delivering excellent customer service.
Your responsibilities will include:
1. Contact Management:
* Answering inbound telephone calls and transferring the inbound calls to the relevant persons.
* Taking messages where necessary ensuring the message gets passed on to the relevant person in dealership for action.
* Taking bodyshop bookings where necessary.
* Responding to email enquiries referencing body repair bookings.
* Making outbound telephone calls as required.
1. Service Admin:
* Processing all the invoicing for the accident repair centre.
* Managing Audatex Resends ensuring the relevant information is inputted.
* Booking all the vehicles in and out of the accident repair centre.
* Preparing job cards for each job that comes in.
* Managing and organising the movement of the drivers to ensure the smooth pick-up and delivery of vehicles.
* Managing the booking diary for deliveries/collections.
* Liaising with Insurance Companies to ensure the correct information is obtained.
* Authorising purchasing invoices to ensure the accident repair centre runs smoothly.
* Manufacturer/Accreditation Support – liaising with external suppliers to ensure the correct paperwork is obtained.
* Organising employee training to ensure that the relevant training and qualifications are valid.
* Administering the payments, transfers, and cash reconciliations in a timely manner.
* Courtesy Car Fleet Management – ensuring the distribution of courtesy cars to the customers.
Have you got what it takes?
* PC, Microsoft, and web literate.
* Able to plan, organise self and meet agreed work deadlines.
* Attention to detail and maintains good, accurate quality of work.
* Delivers a result and makes things happen.
* Delivers excellent customer service.
* Experience of providing administration support.
What is in it for you?
* Highly competitive salary and bonus scheme.
* Full training and support to help you immerse yourself in the role and Snows values.
* 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part-time employees).
* Discounted MOTs, Service & Parts.
* Recommend a Friend Bonus/ Introducing a Customer Bonus.
* Life Assurance Benefit.
* Snows Contributory Pension Scheme.
* BEN – Employee Assistance Programme.
* Excellent development opportunities to learn & grow with Snows.
* Role dependent – tool box insurance.
Hours of work:
Monday to Friday 08:00 – 17:00 (with half an hour for lunch)
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying, then please assume you have been unsuccessful on this occasion.
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