Summary
Are you wishing to gain experience in customer service? Are you seeking a fresh challenge? Are you wanting to work with an award winning, family run company? If so, this could be the perfect role for you! We are looking for an energetic enthusiastic apprentice to work within a Facilities Management company based in Bury.
Wage
£20,820.80 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am-5.00pm
35 hours a week
Start date
Monday 12 May 2025
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Live interaction with internal and external customers
* Understanding the core values of the organisation
* Inputting client’s details and updating client records
* Analyse data and make recommendations
* Discuss the products and benefits available.
* Providing updates to our client on the phone and by email
* Dealing with customer queries
* Supporting team members with general admin tasks
Where you’ll work
SUITE 1
J2 BUSINESS PARK
BRIDGE HALL LANE
BURY
BL9 7NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2 Standard
* This qualification requires college attendance once per month
Requirements
Essential qualifications
GCSE in:
* English (grade C/4 or above or equivalent)
* Maths (grade C/4 or above or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and who is customer focused. You will be working with a team of people, who have grown progressively through the company. They will fully support you as you embark on this exciting opportunity to complete your apprenticeship successfully to become a full-time team member.