Job Title: Sales Support Engineer
Location: Bradford, Crosslane
About us:
We are a leading manufacturer of pumps and compressors who also supply and install turnkey solutions for a variety of industry sectors. Well known as a long established company who provide innovative, reliable and high performance products and solutions worldwide.
Job Description:
We are now on the lookout for a site-based Sales Support Engineer to join our dynamic and developing organisation, operating within a commercial and customer facing sales team.
This new role would have a wide range of responsibilities, including providing both engineering and technical support to our internal and external customers on our wide range of products and systems. Becoming a key part of the commercial sales team, by providing costings, quotations and managing sales orders.
In summary, we are looking for a motivated team player who can become an integral part of our organisation, where there are future opportunities for development and growth. Potential for the individual to develop into a future external sales or sales manager role.
Key Responsibilities:
* Technical and commercial support for our sales team and UK customer base.
* Key point of contact for our inter-company sites and various distributors outside the UK.
* Liaising with various departments and providing links between sales, engineering, procurement, production, vehicle testing and others.
* Interpreting customer requirements to select and propose solutions.
* Assist with and generate quotations based on RFQs.
* Assist the external sales team with quotations and costings where required.
* Answering technical queries (Phone, Email, Teams, face to face).
* Responding to requests for delivery dates and lead times.
* Supporting our sales administration team with technical and commercial guidance.
* Providing additional sales admin coverage where required and managing orders.
* Become a “go-to” for technical assistance and information.
* Supporting product management with information and knowledge.
* Build rapport with internal customers and with key customers externally.
* Carry out vehicle and system handovers on-site to customers.
* Flexibility to be available for travel (UK or overseas) if required on occasion to customer sites or exhibitions.
Skills and Background: (Required)
* A strong technical or engineering background with a desire to learn and develop further.
* One or two of Mechanical, hydraulic, pneumatic or electrical engineering experience would be beneficial.
* Ability to respond to technical queries and troubleshoot issues, often having to explain technical things to varying levels.
Skills and Background: (Desirable)
* Experience operating as part of a sales team would be beneficial, but not essential.
* Experience with processing software such as SAP or other would be beneficial.
* Experience using a CRM system such as Sales Force would be useful but not essential.
* Additional Language Skills.
* Computer literate with Office software (Excel & PPT in particular). CAD experience would be useful but not essential.
* Willing to learn, grow and integrate into the sales team.
* Open to future development and progression opportunities.
* Comfortable liaising with customers and colleagues in the UK and overseas.
Package and Benefits:
* 25 days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
* Westfield Health Medical Cash Plan Cover
* Death in Service Benefit of 4x salary
* Cycle scheme (After probation period)
* Electric Car (Salary Sacrifice) Scheme (Available after 1 Year Employment)
* 10% of salary in shares after 1 year of employment (Company listed on NYSE)
* Costco Gold Company member, allowing employees to join.
* Employee Assistance Program
* Enhanced Maternity & Paternity Policies
* Sick Pay Scheme
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