Job Title: Customer Service Administrator
Salary: £26,700 per annum
Location: Swindon
Contract: Permanent
Hours: 39.5 hours per week (Rotating shifts 2 weeks – earlies & lates)
* Monday – Thursday 7:30 AM – 5:30 PM, Friday 7:30 AM – 5:00 PM
* Monday – Thursday 9:00 AM – 6:30 PM, Friday 9:00 AM – 6:00 PM
Swindon Pertemps are currently recruiting in the SN5 for a customer service administrator. If you thrive in a fast-paced environment and have excellent communication skills, this role is for you!
* Healthcare (bupa)
* On -site gym
* Quite room for relaxation
* Break areas with pool and darts
Key responsibilities
* Handling customer calls, scheduling, and prioritising work
* Managing diaries and booking appointments
* Taking payments and processing invoices
* Keeping customers informed of any delays or updates
* Ensuring accurate data entry and maintaining records
* Creating and processing daily reports to meet deadlines
* Coordinating and supporting Field Support Engineers’ schedules
* Placing warranty and service calls for engineers
* Assisting sales teams in promoting products to customers
About the right candidate:
* Flexible and adaptable to different tasks
* Bubbly with a positive attitude
* Motivated to Learn and develop new skills
* Polite and professional in customer interactions
* Resilient when handling complaints and queries
If you have a strong phone manner, experience in customer complaints, scheduling, and appointment booking – we want to hear from you! Call Pertemps Swindon and ask for Snix if you want to discuss further.