The post holder will be required to maintain constructive relationships with a broad range of stakeholders. Liaising with the provider(s) and securing their full and detailed investigation/response in a timeframe in keeping with the South East Complaints hub key performance indicators Ensuring that the response from the provider(s) addresses all of the issues raised in the complaint and is presented in a format suitable to share with the complainant. Working with colleagues in contracting and clinical advice in order to ensure the Complaints Hub adds value to the complaints it manages. Negotiate with all parties to ensure that the lead on multi-agency complaints is proportional and appropriate ensure the Complaints Hub meets its duty to co-operate (and at times, lead) with the investigation of multi-agency complaints. Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data. Communicate information and issues, including briefings and reports.