Overview of duties
Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
Manages and motivates the teams in order to improve sales and the quality of F&B services.
Improves the department's results by increasing sales and the productivity of F&B points of sale.
Leads and brings life to Soap factory projects and identity features in the department.
Main Responsibilities
Customer relations
Enhances guest satisfaction,
Handles guest comments and complaints, ensuring follow-up,
Develops close relationships with guests to encourage loyalty,
Ensures guests receive a warm and personalised welcome,
Team management/ Human Resources
Manage training,
Manage and values the different food and beverage points of sale,
Develops team spirit and motivation by creating a good working atmosphere,
Takes part in or validates recruitments,
Organizes the welcome and integration of new employees,
Prepares or checks the work schedules, ensuring that they are consistent with activityforecasts,
Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up
Commercial / Sales
Develops excellent relations with guests,
Prepares the commercial action plan for the department and ensures implementation,
Sets daily sales targets for the team,
Analyses guests' comments and shares them with the team,
Launches and deploys marketing initiatives in the local area in order to increase revenue,
Management and administration
Guarantees the respect of procedures governing operations, administration and audits, in line with the brand's internal audit guidelines,
Draws up, implements and ensures that internal checks are properly carried out,
Supervises purchasing for the restaurant and manages stocks
Ensures that the equipment and cultural assets of the department remain in good condition and working order
Checks inventories that have been carried out,
Hygiene / Personal safety / Environment
Is responsible for keeping the equipment and furniture in good condition,
Ensures machinery works reliably and follows up any technical work,
Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected,
Sets up an action plan based on the hygiene analysis results and tracks implementation,
Skills / Qualities
Team spirit,
Guest oriented, outgoing and service minded,
Flexible,
Responsive,
Leadership,
Well organised,
Decisive - Autonomous Entrepreneurial,
Excellent presentation
TPBN1_UKCT