```html Who You Are You possess industry practitioner qualifications in relevant skill areas such as Microsoft, Cisco, or Oracle. You have obtained an ITIL Service Management Qualification (Foundation or above). You are educated to a degree level. You have a minimum of 3 years of design, systems analysis, programming, or technical support experience, specializing in the advertised skill areas. You have a proven track record of designing or implementing ICT end-to-end solutions and resultant change. You have a good understanding and practical experience of ITIL methodology and its application in commercial and local government environments. You have experience managing challenging and competing workloads. You are able to lead and motivate high-performance teams. You have team leadership, line management, motivation, and coaching skills. You are able to manage a range of activities according to their priority and deal with uncertainty and ambiguity. You have confidence and the ability to communicate and present complex details in a format that is understood by all. You have a customer-focused approach and are committed to improving service levels. You are committed to continuous improvement, equality and diversity, and health and safety. You have flexibility to attend meetings outside of normal office hours and are willing to participate in out-of-hours on-call rotas. You display the LCC values and behaviors at all times and actively promote them in others. What the Job Involves Provide lead technical expertise in a specialist technical area and/or manage a small team of ICT Engineer/Designers and ICT Technical Support Officers. Maintain up-to-date, in-depth knowledge of ICT technical areas and awareness of solution discipline/client sector trends and policies. Ensure effective implementation of solutions, projects, and programs aligned with the strategic direction of ICT services. Undertake ICT problem diagnosis and resolution, including on-call emergency support where required. Implement ICT technical solutions and undertake design and analysis tasks. Mentor, support and provide guidance to ICT Engineers/Designers and ICT Technical Support Officers. Monitor performance and propose and implement performance-enhancing changes, ensuring availability targets are met. Develop and maintain appropriate technical and operational documentation and knowledge articles. Provide installation expertise in a specific technical area, such as problem diagnosis and resolution, technical support recovery activities, disaster recovery, and performance monitoring. Ensure governance, compliance to corporate policy, process adherence, and security standards are followed. Assist in skills development for ICT Services delivery, identifying training courses and supporting development. Ensure effective communication within the service and between other services and customers, delivering customer-focused solutions. Manage and prioritize team workloads against agreed targets and benchmark appropriately against other teams. Display a commitment to delivering high-quality services, innovation, and collaborative work practices. ```