Job Description
Sentenia Systems, located in Wakefield, MA., is seeking a telephone technician with experience working with MiTel to join their team. If you are self-motivated and a team player than Sentenia Systems would be a great place for you to work and grow.
Responsibilities:
* Program, configuration, support, install, repair and upgrades of Mitel business telephone systems
* Install, run and troubleshoot cable/jacks/speakers and horns
* Work with voice and data carriers on cut overs and repairs
* End user training on products
* Site surveys
* Assist sales/engineering team
* Maintain technical proficiency on systems
Qualifications:
* Certifications in two or more of the following MiVoice, MiCollab, Nupoint, MiContact Center, DVS (Encore)
* Certifications in Avaya, Alcatel and Allworx phone systems a plus
* Knowledge of Networking, VoIP environment, Routing Protocols, VLANS
* Willingness to travel with some night and weekend work when needed
* Ability to be part of on call rotation
* Possess excellent verbal and written communication skills, be a team player, self-starter with customer service focus
* Ability to multitask
* Must possess basic diagnostic skills. Desired candidate should be able to troubleshoot from beginning to end and provide detailed information on resolution.
* Ability to work at heights and on ladders
* Able to work in a fast-paced environment
* Reliable, top-notch work ethic
* Other duties as assigned
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