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Company Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry, including market research, medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.
About the Business Division:
All Global has been a leading provider of healthcare insights data for more than 20 years. All Global brings our clients closer to physicians, patients, and payers so they can understand the people and trends shaping the healthcare research landscape.
Job Description
The mission of the Project Director is to successfully manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals, demonstrating superior knowledge and expertise in project management and fieldwork, with a strong focus on healthcare and the ability to handle projects of high complexity.
Essential Duties and Responsibilities:
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* Manage international market research projects through the entire project lifecycle, ensuring client satisfaction and project financial goals are at the core of decision making, keeping ownership of all aspects of the project, including:
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o Project specifications review, project setup, resource planning, fieldwork, and timelines planning
o Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
o Programming, translations, overlays, and testing, ensuring quality standards and timelines are met
o Project launch execution and analysis, with detailed feedback to clients with a solution approach
o Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery
o Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in a timely manner
o Provide to client the agreed deliverables within expected timelines and quality
o Meet billing deadlines and goals, ensuring high adherence to internal processes
* Support in the training and management of Junior Project Managers, collaborating with senior management to lead, motivate, and develop junior staff.
* Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
* Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance in a timely manner on market research studies.
* Support the execution of client service improvement plans on allocated accounts, ensuring collaboration with sales and other team members.
Qualifications
Must have 3-5 years' experience in market research project management, preferably in healthcare.
Knowledge, Skill, Ability:
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* Self-motivated individual with exceptional time management, organizational skills, and attention to detail.
* Able to work well under pressure and meet deadlines.
* Exceptional written and verbal communication skills.
* Strong Microsoft Office skills including Excel, Outlook, and Word.
* Well-developed analytical and problem-solving skills.
* Able to work autonomously and in a team environment to successfully meet departmental objectives.
* Ability to manage multiple online research projects accurately and on-time in a fast-paced environment.
Additional Information
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Remote working/work at home options are available for this role.