Information Technology Help Desk Support
Accelero Rainham, England, United Kingdom
Location: Hempstead, UK
About The Role:
As an IT Helpdesk Support Engineer, you will be the first point of contact for customers seeking technical assistance. You will provide effective and efficient solutions to IT issues, ensuring customer satisfaction through your strong problem-solving and communication skills. A key aspect of this role will involve SQL troubleshooting and support, assisting users with database queries and related tasks.
Key Responsibilities:
* Provide technical support for hardware, software, and network issues via phone, email, or remote desktop tools.
* Troubleshoot and resolve issues related to SQL databases, including queries, stored procedures, and general database performance.
* Ensure prompt resolution of customer inquiries while maintaining high levels of customer satisfaction.
* Document issues, solutions, and troubleshooting steps in a clear and organized manner.
* Manage and escalate complex technical issues to the appropriate internal teams or vendors.
* Assist in software installations, configurations, and updates as required.
* Collaborate with team members to identify recurring issues and suggest process improvements.
* Maintain knowledge of the company’s IT infrastructure and helpdesk systems.
Key Skills & Experience:
* Proven experience in IT Helpdesk or technical support roles.
* Strong working knowledge of SQL and experience with database troubleshooting.
* Excellent customer service skills with a patient, empathetic, and professional demeanor.
* Strong communication skills, both written and verbal.
* Ability to troubleshoot and resolve IT issues effectively and efficiently.
* Experience working with ticketing systems and remote support tools.
* Ability to work independently and in a team environment.
* A solid understanding of Windows and/or Linux operating systems and IT infrastructure.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Information Services and IT Services and IT Consulting
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