Job Overview
We are seeking a highly skilled Customer Complaints Specialist Leader to join our team. As a key member of our leadership team, you will be responsible for leading a team of Complaints Handlers who investigate and resolve customer complaints in a thorough and timely manner.
Your primary focus will be on delivering high-quality results while maintaining excellent relationships with our customers and stakeholders. You will work closely with senior leaders within the company and client to provide regular reporting and analysis on team activity.
To succeed in this role, you must have a minimum of 2 years' experience in complaint handling within a Financial Services organization, including at least 1 year in a management position. You should also be able to demonstrate your ability to construct clear and concise written communications using correct spelling and grammar, specific to formal complaints.