IT Support Analyst
Healix - Healix Group - Esher
Esher
Be part of the global IT Service Desk providing a high standard of support for staff across the group and locally at our offices in Esher. This role will also be responsible for supporting our in-house built applications and will require someone with in-depth knowledge of SQL. We are looking for someone with the following requirements.
Candidate Requirements
Essential
* Supportive, understanding and helpful manner to non-IT staff
* 4+ years of user support
* 4+ years of Microsoft SQL administration
* Microsoft 365 account administration
* PC setup and configuration
* Active Directory and Group Policies
Desired
* Cloud technologies (AWS/Azure PaaS/IaaS)
* Cloud application monitoring and event management
* Microsoft Intune
* Microsoft Exchange Online
* Jira Service Management
Important Information
Location: Healix Group - Esher, Healix House, Esher Green, Esher, England, Surrey, KT10 8AB
Date Posted: 27th February 2025
Closing Date: 21st March 2025
Industry: Consultancy
Job Type: Full time
Salary: Starting from £35,000.00 Yearly
About the role
Key responsibilities
* 1st and 2nd line IT support for the Esher offices and wider operations within the company
* Application support covering frontend administration tasks and educating our users on how best to use the products
* Backend SQL database administration including writing, optimizing and troubleshooting SQL queries and stored procedures
* Produce reports for the business on an ad hoc basis extracting data from the databases as required
* Work closely with our development teams escalating any bugs and keeping the end user up to date with progress
* Monitor application availability and performance and extract information from central logging systems to analyze faults
* Day to day management of internal hardware and systems including laptops, desktops, AV, printers, soft phones and desktop software
* Monitoring of group systems and escalate incidents where required to senior support teams
* M365 administration relating to user account management, Intune, Exchange and Teams
* Liaising with hardware, software and service suppliers for the company
Additional Requirements
* Some out of hours work will be necessary for maintenance of critical systems
* Expectation will be to join an on-call rota
* The role is based in Esher, but occasional travel to elsewhere may be necessary for training and support as part of the global service desk function
Our benefits
Commitment to career development. We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering ongoing training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
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