As a Help Desk Engineer, you will be responsible for providing technical support to traders and portfolio managers, ensuring that their systems run smoothly and without interruption. You will troubleshoot hardware and software issues, provide desktop and server support, and assist with network and communication issues. Your day-to-day activities will involve managing IT requests, configuring systems, and providing critical technical support for the hedge fund's mission-critical applications.
We are looking for someone with 2 - 5 years of experience, and must have previous Hedge Fund experience.
Key Responsibilities:
* Provide direct technical support to traders, portfolio managers, and other key staff members across the firm.
* Troubleshoot and resolve hardware, software, and network issues on Windows-based systems (desktops, laptops, and servers).
* Configure, deploy, and maintain Windows Server environments.
* Automate routine tasks using PowerShell scripting to improve efficiency.
* Assist with network-related issues, including basic Cisco device management and troubleshooting.
* Respond promptly to help desk tickets and ensure issues are resolved in a timely manner, prioritizing critical support requests.
* Maintain and troubleshoot local and remote workstations and resolve issues related to peripheral devices (printers, monitors, etc.).
* Manage user access and permissions, ensuring secure and efficient login processes.
* Collaborate with other teams (network engineers, systems admins, etc.) to address larger infrastructure issues.
* Work with traders and portfolio managers to understand specific software or hardware requirements for their workflows.
* Perform routine system updates, backups, and general maintenance on workstations and servers.
* Provide onboarding support to new employees, including setup of workstations and software