CNC Application Specialist
We are looking for a skilled CNC Application Specialist to join our team at Vectric Ltd. As a key member of our technical support team, you will play a crucial role in providing exceptional customer service and support to our customers worldwide.
Job Description:
* Customer Support: Provide prompt and effective technical support to customers, including troubleshooting software issues, offering solutions, and guiding them through CNC project workflows.
* Training and Onboarding: Conduct product training sessions for new customers, covering software features, best practices, and project optimization tips.
* Documentation and Resources: Create and maintain user guides, FAQs, tutorials, and best practices documents to support customers and enhance product knowledge.
Required Skills and Qualifications:
* Experience: 2+ years in an Applications Engineering, Technical Support, or similar role, preferably within the CNC or CAD/CAM software industries.
* CNC Knowledge: Strong understanding of CNC processes, machine setup, and basic manufacturing principles.
* Software Proficiency: Proficiency in CAD/CAM software; experience with Vectric products (e.g., VCarve, Aspire) is highly desirable.
Benefits:
* Competitive Salary: £45,000 - £60,000 per annum based on experience.
* Opportunities for Growth and Development: Access to learning resources, workshops, and industry events to further develop your skills.
* Dynamic Team Environment: Collaborate with passionate team members in a supportive, innovation-driven environment.