IT Technician - 1st Line Support:
We are seeking a skilled and customer-oriented 1st Line Support Technician to join our IT team. As a 1st Line Support Technician, you will be responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT systems. If you have a passion for technology and enjoy helping others, this could be the job for you.
This is a part-time position, on three days per week, to suit both parties, which can be discussed in the interview. The role could suit someone based either near our Head office in Teddington .
IT Technician: The Role
* Part Time position ( 3 days per week)
* Head office-based role
* Respond to help desk tickets and provide timely technical support to the sites
* Diagnose and resolve software and hardware issues
* Install, configure, and maintain operating systems and software applications
* Assist with user account management
* Collaborate with other IT team members to troubleshoot complex problems
* Provide excellent customer service by effectively communicating technical solutions to non-technical users
* Document all support activities and resolutions in the ticketing system
* Perform routine maintenance tasks such as system updates and backups
* Assist with computer networking tasks, including troubleshooting connectivity issues
* Analyze computer hardware problems and recommend appropriate solutions
* Assist in EPOS (and related) system(s) configuration and maintenance
IT Technician: The Ideal Candidate:
* Strong knowledge of operating systems (Windows, Mac OS, Chrome OS etc)
* Knowledge of Google Workspace is an advantage
* Basic understanding of computer networking concepts
* Excellent problem-solving skills with the ability to analyse issues and provide effective solutions
* Strong customer service skills with the ability to communicate technical information to non-technical users
* Ability to work independently as well as collaborate with a team
IT Technician: Whats in it for you:
* Head Office Bonus ( up to 10% of salary )
* The Pantry 100s of retailers and experience discounts through Reward Gateway
* 50% off food in all Heartwood Collection
* Friends and Family discount of 20% off food at any Heartwood Inn or Brasserie Blanc
* Enhanced Maternity & Paternity package
* 25 days of holiday plus bank holidays (pro-rata for the part-time role)
* Additional holiday- option to buy an extra 5 days holiday per year
* Refer a Friend Bonus up to £1500
* Discounted company gift cards
* A thoughtful gift to celebrate your birthday
* Employee Assistance Program with Hospitality Action
* Cycle to Work Scheme
* Company pension
* Instant access to pay you have already earned through EarlyPay
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