Customer Relationship Management Manager
The Customer Relationship Manager will be responsible for managing and nurturing client relationships, ensuring high levels of customer satisfaction, and driving business growth. This role requires a proactive individual with excellent communication skills, a strong work ethic, and the ability to work independently. Industry experience is not essential; we value attitude, capability, and dedication above all.
Essential Duties and Responsibilities:
* Client Management: Develop and maintain strong relationships with key clients, understanding their needs and ensuring their satisfaction.
* Customer Engagement: Implement and manage customer engagement strategies to enhance client experience and loyalty.
* Client Development: Build and nurture relationships with prospective clients, educating them on GLX Digital and its products and helping to bring them into the sales funnel.
* Collaboration: Work closely with cross-functional teams to deliver tailored technology solutions that meet client requirements.
* Feedback Collection: Conduct regular client meetings and feedback sessions to identify areas for improvement and drive service enhancements.
* Reporting: Maintain detailed records of client interactions and provide regular reports on customer satisfaction and engagement metrics.
General Responsibilities:
* To act in accordance with the GLX Vision and Values.
* Maintain compliance with all company policies and procedures.
* Other duties and responsibilities as requested.
Education/Qualifications:
* Education: Bachelor’s degree in business administration, marketing, or a related field.
* Certifications: Relevant certifications in customer relationship management or project management are a plus.
* Languages: Fluency in English; additional languages are an advantage.
Knowledge and Skills:
* Excellent communication and interpersonal skills
* Strong problem-solving and conflict resolution abilities
* Ability to work independently and as part of a team
* Proficiency in CRM software and Microsoft Office Suite will be highly regarded
Experience:
Minimum of 5 years’ experience in a customer-facing role, preferably in Oil & Gas, and/or technology sectors. Management experience is desirable but not essential.
Personal Qualities:
* Dynamic and Proactive: A self-starter who takes initiative and drives projects forward.
* Customer-Focused: Passionate about delivering exceptional customer service and building lasting relationships.
* Adaptable: Able to thrive in a fast-paced, dynamic environment.
* Ethical: Demonstrates a strong work ethic and integrity in all interactions.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Industries: IT Services and IT Consulting
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