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Director, Application Support Manager
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of Director Application Support Manager to join our BNY Pershing team. This role is located in Manchester - HYBRID.
Responsibilities
In this role, you'll make an impact in the following ways:
* The role involves working alongside all parts of the organization specifically Engineering, Operations, Finance, Compliance, and Product Management, as well as BNY and other external parties, employing application engineering skills along with understanding and following the BNY Delivery Life Cycle.
* Management responsibility of overseeing the implementation, maintenance, delivery, and support of applications across controlled Test and Production environments, this is achieved in adherence to BNY procedures and policies.
* To provide and implement resilient technology services and oversee disaster recovery facilities to support business continuity, in conjunction with Operational Risk Management.
* Oversee communication to clients in all areas around Technology including Major Incidents, Change Activity, Major Services Issues, Service Improvement plans, and activities in line with BNY and Pershing EMEA Marketing and Communication policies.
* Oversee outsourcing and vendor management for third parties providing information technology infrastructure, including services provided by BNY Mellon Technology.
Qualifications
To be successful in this role, we're seeking the following:
* Educational background in Technology
* Experience in Application Production Support, Disaster Recovery
* Experience in ITIL Framework - Incident, Problem, Change, Release, and Service Management
* Experience Senior Management/ Director
* People Leadership
At BNY, our culture speaks for itself. Here's a few of our awards:
* America's Most Innovative Companies, Fortune, 2024
* World's Most Admired Companies, Fortune 2024
* Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
* Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
* "Most Just Companies", Just Capital and CNBC, 2024
* Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
* Bloomberg's Gender Equality Index (GEI), 2023
Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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