Temporary Sales Order Processor (6 month contract)
Location: Dorking (Surrey)
Salary: up to £30,000
Our client a global manufacturer are looking for a Sales Order Processor. The successful candidate will have direct interaction with the company’s external as well as internal customers on a daily basis. Daily activities include: reviewing, entering and managing customer orders for consumables & hardware according to clean order booking and order entry procedures, handling customer calls and emails and routing or responding appropriately. Generating and monitoring open order reports for held, open orders and late orders. Responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assists in resolution where possible.
Duties of the Sales Order Processor
* Reviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary.
* Monitor order hold reports and take action based on need; understand importance of revenue recognition in relation to order booking/entry.
* Shipment scheduling according to product availability.
* Invoicing of shipped orders
* Arranging goods collections
* Professionally handle incoming requests, via phone and email, to ensure tha...