* Operations Manager
* Professional Services Industry
About Our Client
Page Group are proud to be working in partnership with a genuine industry leader within the Professional Services Space. Our Client is experiencing strong commercial growth and performance and now have a need for an additional Operations Manager.
Reporting to the Executive Director, the role will oversee & own a Business Area and will lead performance with the support of a Team Leader network
Our client is a true champion of agile working, with the need to be office based only 1 or 2 times per week
Job Description
* Lead an operation to deliver against performance and service metrics, addressing and highlighting any performance issues
* Lead an operation through a population of Team Leaders, ensuring they are aware of what is required around performance, output and behaviours
* Prioritise and manage resources to deliver against business performance objectives & P&L expectations, identifying and addressing any potential issues at an early stage
* Ensure consistency is maintained within the operations around quality of work, team performance and behaviours
* Take ownership of operational HR issues around Behaviour, performance, training and any other related issues
* Implement the business wide strategy within the Operation, ensuring implemented metrics support the achievement of business wide goals
* Drive continuous improvement across the operations through rigorous review and testing of process and procedures, presenting and implementing positive changes where needed
* Manage operational risk within the Operation, putting in place plans to mitigate negative risk surrounding Case Management / Case Progression, Regulatory Compliance & Quality
* Manage and assign workload and work-flow across the operation through effective planning and resource management
* Work across the Operational Management team to create a culture of Continuous improvement & high levels of staff engagement
* Create and present reports to Executive Directors highlighting performance across the operations
* Optimise Case Progression across the Operation
* Ensure an exceptional level of service is provided to Partners / B2B Customers at all times
The Successful Applicant
* Experience as an Operations Manager
* Previous management of team Leaders
* Have led a back office operation - i.e Legal, Shared Service, Back Office, Case Management Operation for example
* Extensive stakeholder management across all levels including C-Suite
* Ability to implement business strategy and drive performance
* P&L Management
* Process & Continuous Improvement knowledge
* Ability to interpret, understand and act upon data
* Strong people leadership and management
What's on Offer
The role of Operations Manager is a fantastic opportunity to join an industry leader within the Professional Services Space.
The position offers a salary of £60,000 - £67,000 depending on experience, along with:
* Discretionary annual bonus
* 25 days holiday (growing to 30 over tenure) ability to buy and sell holiday
* 5% matched pension
* Private Medical Insurance
* Life Assurance x4
* Ability to condense working week into 4 days (once per month)
* Genuine Hybrid Approach - 1 or 2 days in the office per week
* Further benefits to be disclsoed
Based in the Wakefield, W.Yorkshrie area, candidates are encouraged to apply across Yorkshire, Midlands, North West & North East, with fantastic road links accessible via M1 & M62
Contact
Zach Johnson
Quote job ref
JN-102024-6576891
Phone number
+44 113 243 7708