Do you have experience providing advanced technical support to service desk engineers? Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Technical Lead / 3rd Line Support Engineer OUR STORY We are Enable Technology, and w hether it's tackling a particular challenge on a case-by-case basis or serving as a Virtual IT director for continual support, our focus is to partner with our clients and tailor their IT strategy. Driven by our vision to become one of the UK's premier Managed Service Providers (MSPs), we're dedicated to expanding our product offerings and client base. However, our ultimate priority remains delivering top-tier technological solutions that enable our clients to achieve their business objectives effectively. As a company on the fast track to growth, we're dedicated to providing our team members with ample opportunities to develop skills in new areas and advance their careers. Whether you're an experienced Service Desk Engineer or just starting out, we're committed to helping you reach your full potential. At Enable, our small team environment enables us to work alongside others who share our passion for technology and innovation. Our team members have the opportunity to take on a wide range of responsibilities and wear many hats and gain valuable experience. HOW YOULL MAKE AN IMPACT As a Technical Lead / 3rd Line Support Engineer you'll provide advanced technical support for our Managed Service customers, handling escalated, complex issues and ensuring timely resolution. -You will mentor and guide your team based on your years of real-world MSP experience, with the mandate and encouragement to look for opportunities to advance our efficiency and technical skill. You'll be a key player in the selection and configuration of our vital technical toolset. You'll develop and deliver training programs to Service Desk Engineers to enhance their technical skills and keep the team updated on the newest technologies and best practices. WHO WE ARE LOOKING FOR You have at least 10 years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems You enjoy troubleshooting complex technical issues and providing innovative solutions. Youre able to delegate tasks, provide constructive feedback and foster a collaborative work environment. You prioritize the needs of end-users and strive to exceed their expectations especially on more complex technical issues. You are patient, empathetic and able to communicate technical concepts to non-technical users You enjoy working as both a part of a team and leveraging the expertise of others to solve problems You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH Strong proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail). Strong proficiency with Intune, including Device Management, Conditional Access Policies, and Autopilot. Strong knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration. Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Proficiency in Windows OS (7, 8, and 10) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN. Knowledge of security, including firewalls and Windows security for servers and workstations. ON OUR TEAM, YOULL ENJOY Holiday Benefit: Enjoy 22 days of annual leave, with the opportunity for this to increase to 25 days based on your length of service. Birthday Perk: Receive a complimentary day off on your birthday, or the nearest Friday or Monday if your birthday falls on a weekend. Hybrid Work Arrangement: Embrace the flexibility of working from home for at least one day per week. Social Events Benefit: Enjoy quarterly work social gatherings and weekly team lunches. Cutting-Edge Technology Access : Experience top-tier software and hardware solutions not only reserved for our clients but also provided for all our team members. Customized Training Opportunities: Benefit from a customized training agenda that includes official certifications from vendors tailored to your professional development needs. and so much more Are you ready to make an impact utilizing your strong customer service experience and technical expertise? APPLY NOW for immediate consideration, we cant wait to speak with you ADZN1_UKTJ