Patient Pathway Supervisor - Paediatrics
Band 5
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
* Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics.
* Nationally recognised for urology and skin cancer services.
* Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services.
* Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
Job overview
An excellent opportunity has arisen in the Care Group for a Patient Pathway Supervisor in Paediatrics. This is a permanent position, 37.5 full-time hours working across both Stoke Mandeville and Wycombe Hospital.
The post holder will have responsibility for supporting patients through their clinical pathway to ensure prompt treatment, no unnecessary delay and confusion, and to enable a positive and reassuring care experience. The postholder will ensure that every effort is taken to improve quality of communication, and work proactively to improve access to information and response to enquiries for all patients who use the service.
Main duties of the job
The role requires close liaison with other managers and medical staff, and line management for the team of secretaries.
What does Buckinghamshire Healthcare NHS Trust offer you?
* As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
* We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
* We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
* We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
* As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
* Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
* A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment; all applicants must have the endorsement/support of their line manager prior to application.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
* General education to ‘A’ level or equivalent.
* Knowledge of full range of administrative and organisational policies and procedures acquired through training or equivalent experience.
* Referral to treatment training.
EXPERIENCE
* At least 1 year’s NHS experience.
* Experience of managing 18 week patient pathway.
* Proven experience at supervisory level.
SKILLS, ABILITIES & KNOWLEDGE
* Excellent interpersonal skills.
* Excellent verbal and written communications.
* Committed to self-development.
* Enthusiastic and positive with a “can do” approach.
* Interacts well with colleagues and other disciplines of staff.
* Excellent organisational and prioritisation skills.
* Able to remain calm in a crisis and deal with sometimes distressing situations from both patients and staff.
* Experience using NHS databases; e-RS, Careflow.
SPECIAL CIRCUMSTANCES
* Able to travel to other sites.
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.
Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the closing date.
Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interview will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
Employer certification / accreditation badges
If you are interested and wish to have an informal discussion about the role, please contact
Katie Hurrell, Service Manager for Paediatrics.
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