Job Description
Complex Loss Handler - Kent Area
We are looking for a dedicated and customer-focused Claims Handler to join our specialist team, managing a portfolio of large or complex property claims from first notification through to settlement. This role involves end-to-end claims management, with a strong emphasis on building positive relationships with policyholders, ensuring clear communication, and delivering a smooth claims experience. You will work closely with internal teams—including Building Surveyors and Alternative Accommodation specialists—as well as external suppliers and loss assessors to drive timely, fair, and compliant claim outcomes. The ideal candidate will be proactive, organised, and confident managing site visits, assessing liability, negotiating settlements, and maintaining meticulous documentation.
We want you to:
We want you to be a highly motivated individual who will effectively manage and coordinate large and complex home insurance claims, investigating, assessing and owning the claim in its entirety ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.
We’ll need you to be able to:
1. Effective day to day project management of claims under your control; excellent communications with policyholders, Suppliers and ...