Our client, a leader in the defence and security sector, is currently seeking an IT Incident Manager to join their team in Preston. This contract role, which involves hybrid working arrangements (1-2 days a week on-site), spans six months with potential for extension. This position is part of a Shared Services Business Unit, requiring robust IT project support within the critical defence industry. Key Responsibilities: Overseeing IT service operations Managing major incidents and ensuring quick resolution Coordinating with and managing suppliers, escalating issues when necessary Maintaining clear communication with the business Utilising ServiceNow and ensuring service assurance Directing and motivating teams to maintain a high sense of urgency Conducting root cause analysis Job Requirements: Experience in IT operations Proficiency with incident management tools such as ServiceNow, Peregrine, or Remedy Track record in supplier and vendor management Knowledge of SIAM (Service Integration and Management) Strong communication and problem-solving skills Preferred Backgrounds: IT operations experience within a high-security industry Experience working with multiple suppliers If you are a dedicated Service Operations Practitioner looking for a new challenge within the defence and security field, we would love to hear from you. Apply now to join our client's innovative and dynamic team in Preston