At the Environment Agency, we work hard to protect and enhance the environment for the benefit of everyone and we make coming to work life enhancing too.
The Customers and Engagement team is crucial to the Environment Agency's public reputation across the Hertfordshire and North London Area.
As a Customers and Engagement Officer you'll deliver a first-class service so that our customers get their questions and requests for information dealt with and that we get it right first time, every time. You’ll manage your workload and work closely with the rest of the team to meet deadlines for providing customers with responses. You'll work with colleagues across the area to provide information to and answer questions from a wide range of customers on just about every topic we deal with, from flooding to fisheries, water quality to waste and everything in between!
Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. Full training and alternative working arrangements will be available to support you with your incident role. This may attract an additional payment.
It’s our ambition to champion diversity through building a workforce as diverse as the communities we serve. We welcome applications from all regardless of race, sex, religion, nationality, sexual orientation, age, disability, gender identity or marital status.
The team
The Hertfordshire and North London Customers and Engagement team is a busy team that works with others to deliver excellent customer service to the area. We manage a diverse range of requests from active and informed customers, including MPs. The team plays an important role in managing relationships that are essential to our reputation and business delivery and in providing support and guidance to our area teams.
Experience/skills required
The ideal candidate will have:
• A positive, proactive, and hard-working attitude
• Excellent communication skills: the ability to communicate to a high standard in writing, over the phone and in person
• A passion for providing an excellent service to the public
• Brilliant organisational and time management skills in order to cope with a reactive workload
• Experience of coping well under pressure and responding to changing priorities and tight deadlines
• The ability to work both independently and as part of a team
• Strong IT skills, especially Microsoft Office Word, Excel and Outlook
A basic knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage but is not essential.