Location: South West London
Employment Type: Permanent, Full-Time (36 hours per week)
Salary: £35,814.00 per annum
Working Pattern: Flexible hybrid working after initial 3-week in-office training (details to be discussed with hiring manager)
About the Role:
Our client, a respected social housing provider serving communities across Southwest London, is seeking an experienced Rent Recovery Officer to join their team on a permanent basis. This role is a fantastic opportunity for someone with strong income collection and customer care skills who thrives in a collaborative, customer-focused environment.
Key Responsibilities:
* Team Support: Collaborate with Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues.
* Income Collection: Manage rent collection across all tenure types in a specific patch, prioritisng customer satisfaction and care.
* Call Queue Management: Handle incoming rent queries via telephone and assist customers with accurate information and solutions.
* Performance & Analysis: Use data-driven insights to identify opportunities to maximise rental income and minimise arrears.
* Customer Engagement: Engage with customers through multiple channels, including in-person appointments, to assess and address support needs.
* Payment Solutions: Provide tailored, effective payment advice to prevent arrears, sustain tenancies, and maximise income.
* Legal Documentation & Representation: Prep...