About Us: We are a compassionate and professional domiciliary care company dedicated to providing high-quality care and support to individuals in their own homes. Our team is committed to enhancing the lives of our clients while maintaining a strong foundation of operational excellence. We are looking for a Care Coordinator Assistant to join our team and play a vital role in ensuring the smooth running of our office. Role Overview: The Care Coordinator Assistant will provide comprehensive administrative support to the office team, ensuring the efficient operation of the day-to-day activities. You will play a key role in managing documentation, supporting with the coordination of schedules, and acting as the first point of contact for clients, caregivers, and other stakeholders. Key Responsibilities: General Administration: Answer and direct phone calls, emails, and inquiries. Maintain accurate and up-to-date records, including client and staff files. Prepare, organise, and distribute documents, reports, and correspondence. Scheduling and Coordination: Assist in scheduling client visits and staff rotas. Ensure all changes to schedules are promptly communicated to caregivers and clients. Monitor and manage staff availability, leave requests, and sickness records. Compliance and Documentation: Ensure all client care plans and documentation are complete and compliant with company policies and regulatory standards. Assist with audits and inspections. Customer Service: Provide a friendly and professional first point of contact for clients and visitors. Handle queries and concerns with sensitivity and efficiency. Follow up on client feedback to ensure satisfaction. Office Management: Order and maintain office supplies. Manage incoming and outgoing mail. Support management in organising meetings and events. Key Skills and Competencies: Strong organisational and time management skills. Excellent written and verbal communication abilities. Proficiency in Microsoft Office (Word, Excel, Outlook). Ability to multitask and prioritise workload effectively. Attention to detail and accuracy. Professional and approachable demeanour. Requirements: Previous administrative experience, preferably in a healthcare or domiciliary care setting. Knowledge of the domiciliary care sector and related regulations is an advantage. A proactive attitude and ability to work independently. Eligibility to work in the UK (or relevant country). What We Offer: Competitive salary and benefits. Opportunities for career growth and professional development. A supportive and inclusive work environment. The chance to make a meaningful impact in the lives of others Private health car Bonus scheme