Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
North Cumbria Community Children and Young People's Services
We are excited to offer the opportunity to join our expanding administrative service in North Cumbria. We have 2 positions available, 1 based at our Carleton Clinic site in Carlisle and 1 at Lillyhall Business Centre in Workington. The posts are full time, working 9-5 Monday to Friday. The candidates should have experience of working in a similar work environment and previous administrative/secretarial experience is essential due to the demands of the roles.
Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria may be necessary.
Main Duties of the Job
1. To facilitate excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training.
2. Provide proactive, comprehensive administrative service and support, including dealing with enquiries, processing referrals, and handling confidential patient information within the Rio electronic system.
3. Prepare and take notes of meetings.
4. Work as part of an admin team, sharing and supporting the workload.
5. Provide agreed levels of support to maintain cover in the absence of other administrative staff, demonstrating flexibility within the role and supporting other CYPS administrative teams as required.
6. Undertake additional duties as directed by the Admin Team Lead.
Person Specification
Education and Qualifications
* General Level of Education to O-Level/GCSE or equivalent.
* Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification(s) in a relevant subject, plus relevant experience).
* NVQ Level 3 in either Business Administration or Customer Care.
Knowledge and Experience
* Previous administrative/secretarial experience.
* Experience working with software packages including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g., RiO).
* Note-taking experience.
* Knowledge and understanding of medical and/or specialised terminology.
* Knowledge of NHS Policies and Procedures.
* Experience in processing CPA, Mental Health Act, and Safeguarding documentation.
Skills and Competencies
* Excellent communication and interpersonal skills, both written and verbal.
* Excellent organisational and planning skills.
* Ability to uphold confidentiality at all times.
* Flexible attitude to cope with fluctuating workload.
* Experience of working with medical records filing system.
* Experience of managing and maintaining office systems.
* Minute-taking experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Carleton Clinic or Lillyhall Business Centre
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