Customer Operations Manager
40fte supporting and planning for a field based operation
Halifax / Hybrid
£47,000 - £52,000Client Details
Page Group are working in partnership with a leading national business who are looking to appoint a Customer Operations Manager to their offices based in Halifax. This customer operation / contact centre function will plan and assign work for a field operations function nationally
Description
Leadership of a 40fte Customer Operations / Contact Centre function with 2 direct reports
Plan and assign workload to a field operations function responsible for carrying out works for UK wide customers
Work with key stakeholders across the business to ensure customer needs are met
Manage multiple varying SLA's / Contract, ensuring customer needs are met
Ensure adequate resource is available to meet customer demands, taking into account reactive and pre planned works
Use planning software to ensure customer demands can be met in line with SLA's / Contractual agreements
Work closely with field operations / engineer teams to ensure customer demands are met
Look at historic data, market trends and customer behaviour to help accurately forecast workload
Manage and assign workload to ensure all customer works are carried outProfile
Experience managing a Customer Operation / Contact Centre function
Experience supporting a field services, engineering or other similar team responsible for carrying out works
Excellent communicator
Strong stakeholder managements experienceJob Offer
The role of Customer Operations Manager wil join a national market leading business based in Halifax.
The position is Monday to Friday, offering a salary of £47,000 to £52,000 plus excellent company benefits.
Based in Halifax, the role will be 3 days on site, 2 working from home