Key Responsibilities:
Manage customer enquiries and showrounds for prospective families, ensuring a warm and welcoming environment for residents, staff, and visitors.
Drive occupancy and reputation of the Care Home as part of a community engagement team, promoting a positive image when communicating with others.
Support resident and family feedback with a focus on customer care, assisting with the recruitment of home staff, completing employment new starter checks, and arranging inductions.
Provide advice and guidance to employees on queries using HR tools and resources available, ensuring all personal files are stored securely.
Attend meetings and produce accurate notes and minutes where required, ensuring all rotas are complete and managing safe contents, petty cash, and resident fund accounts.
Requirements:
Experience in a customer-facing role, previous involvement in HR administration and recruitment.
High level of attention to detail and the ability to prioritise, proficient user of Microsoft, specifically Word, Excel, and Outlook.
CIPD qualification would be beneficial, ensuring the efficient running of a high-quality home and providing support to the General Manager.
Benefits:
Rewarding Excellence bonus, unlimited access to our generous refer a friend scheme, earning up to £500 per referral.
Access to a wide range of retail and leisure discounts at big brands and supermarkets, free access to medical specialists, who are available for a second opinion if needed.
Confidential and free access to counselling and legal services, tax code review service, and option to join our monthly staff lottery.
Barchester Healthcare is dedicated to ensuring that our team is respected and valued, offering progression opportunities and an empowering work environment.