Job Description
Edinburgh\n\nRef: VA2732\n\n#OFE\n\nBenefits\n\n * Competitive salary plus performance related bonus\n\n * 29 days holiday including public holidays plus additional days with service\n\n * Pension contributions\n\n * Referral bonus scheme\n\n * Enhanced parental leave\n\n * Enhanced sick pay\n\n * Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.\n\n * Talk to us about flexible working\n\n * VIP Awards – colleague recognition scheme\n\n * Cycle to work scheme \n\n * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!\n\n * Steer Academy provides accredited ongoing training – paid for by the business\n\n * Opportunities for career progression\n\nCustomer Service Advisor – Edinburgh\n\nFull-Time | Competitive Salary | Automotive Industry\n\nAre you passionate about delivering excellent customer service? We’re expanding our team in Edinburgh and looking for a confident, organised, and friendly Customer Service Advisor to be the welcoming face and voice of our business.\n\nWhat You’ll Do:\n\n * \n\n Greet customers professionally and create a positive first impression\n\n * \n\n Handle inbound calls and route them efficiently\n\n * \n\n Keep customers informed on the status of vehicle repairs\n\n * \n\n Manage appointments and workshop bookings\n\n * \n\n Respond to general enquiries with helpful and proactive support\n\n * \n\n Support day-to-day administrative duties\n\nWhat We’re Looking For:\n\n * \n\n Previous experience in a customer service or front-of-house role\n\n * \n\n Excellent communication and interpersonal skills\n\n * \n\n Strong multitasking and time management abilities\n\n * \n\n Basic IT skills, including Microsoft Office\n\n * \n\n A positive, calm, and professional attitude under pressure\n\n * \n\n Automotive industry experience (desirable but not essential)\n\nWhy Join Us?\n\n * \n\n Be part of a friendly, supportive, and growing team\n\n * \n\n Career development opportunities within the automotive sector\n\n * \n\n A professional and engaging work environment\n\n * \n\n Training provided to help you thrive in your role\n\nApply Today\nIf you’re a people person with a passion for service, we’d love to hear from you.
Join us in Edinburgh and help us deliver a smooth and stress-free experience for every customer