Key Duties and Responsibilities SystemOne Management: Extract, transform, and load - ETL data from SystmOne into BI systems for reporting and analysis. Ensure data accuracy, consistency, and integrity by validating system inputs and outputs. Act as the subject matter expert for SystmOne, analysing, investigating, and resolving highly complex and novel problems, ensuring clear communication with all stakeholders. Design and implement data extraction methods from SystmOne, ensuring that it meets internal data governance and compliance standards. Work alongside clinical colleagues and operational services, setting up new services and associated workflows. Actively engage with clinicians to ensure the system supports best clinical practice. Support the roll out and functionality of any other systems links to SystmOne such as AirMD, Ardens, Brigid or other applications, if and when PCS chose to implement them. Liaise closely with SYICB BBIT to negotiate priorities for projects relating to SystmOne, to raise requests for work as appropriate and to develop appropriate training packages and materials. To provide 2nd line IT SystmOne support including break/fix recommendations To configure SystmOne units as per service requirements following triage and analysis and agreement following change control process. To implement new functionalities as required and provide training, training materials and demonstrations as required. To create and amend patient documentations e.g. Data Entry Templates, Protocols, Questionnaires in conjunction with service requirements and the performance analyst. Ensure all SystmOne change requests are logged and tracked Support all staff in the safe and effective use of SystmOne. Use problem solving abilities to triage a broad range of queries from internal and external organisations. Provide risk assessment advice and guidance on the use of SystmOne To keep the organisation updated with new SystmOne functionalities and abilities Reporting & Analysis: Work closely with the Business Intelligence Performance Analyst to develop dashboards and reports using BI tools e.g. Power BI, Tableau for key metrics derived from SystmOne data. Create and distribute ad-hoc and regular reports to senior management, operational teams, and clinical departments to monitor healthcare performance indicators - KPIs. Analyse healthcare data - clinical, operational, and financial to identify trends, inefficiencies, and opportunities for improvement. Work with teams to create ad hoc reports as needed. To work with operational teams to explore developing visualisations to help improve operational efficiencies. To develop and maintain these visualisations. To explore how to use associated systems and processes to improve data recording and associated reporting, including but not limited to Floreys, AccRx, Anima, Rio To review performance reports, highlighting data quality inaccuracies and provide solutions specific to the business need and provide guidance on any areas for improvement, escalate to senior management teams where concerning trends are identified. Business Intelligence Optimisation: Collaborate with cross-functional teams (clinical, operations, corporate) to understand business needs and ensure the effective utilisation of SystmOne for data analysis and reporting. Work closely with the Performance Analyst to create and build automated reports using SystmOne and BI tools and improve the efficiency of the reporting process. Regularly review and recommend improvements to BI reports and tools used in conjunction with SystmOne to better serve healthcare goals. To provide strategic and operational advice and guidance on the use of SystmOne to achieve organisational outcomes. To work collaboratively with services to understand business requirements, review process maps and Standard Operating Procedures, SOPs ensuring that are they are current and optimised for effectiveness and provide business change management advice and support. To lead service improvement work in the area of SystmOne, including producing current state and future state process maps. To provide solutions, advice and guidance on how future states can be achieved. Provide project management support to specific workstreams as required. Create, assist and edit business cases, options appraisals and other required business intelligence documents as required. Work with and support senior management teams to align business strategies with SystmOne system capabilities Develop and implement change control procedures and associated governance requirements. Develop and support the use of knowledge articles across the organisation. Collaboration & Stakeholder Engagement: Partner with healthcare professionals, clinical staff, and operational teams to define reporting requirements and deliver actionable insights based on data from SystmOne. Provide Information and guidance support to staff in understanding and utilising BI tools and SystmOne effectively. Operate in a flexible and demanding environment with the ability to adjust working pace and pressure to meet deadlines and expectations. Support and represent the organisation at a wide range of internal and external meetings and establish effective working relationships with staff from varying roles internal and external to the organisation. Compliance & Data Security: Ensure compliance with healthcare regulations - e.g., HIPAA, GDPR - in handling patient data and system access. Support the security of healthcare data within the BI environment, ensuring all data extracted from SystmOne adheres to security protocols. General Any other duties as required which are commensurate with the post. To ensure that all duties are carried out in line with PCS policies and procedures