We have a wonderful opportunity to join our friendly team of Experienced Care Coordinators supporting our Care in the Home division. You will be providing a premium customer service, co-ordinating and scheduling our care packages to enable our clients to receive continuity of care in their own homes. Our care in the home services support children, young people and adults with a wide range of conditions, including: brain injury, spinal cord injury, neurological conditions and neurodegenerative diseases, respiratory conditions and gastro-intestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding. Whenyou'll be working: Monday to Friday, 9am until 5:30pm You will also be part of an on call rota, around 1 week in 8 What you'll be doing: Inbound and outbound calls to both clients and workers to check welfare and the cover of shifts Keeping the Team Leader updated with anything business critical that happens withinthe team daily Ensure that compliance with company policies and procedures is maintained in all locations and that each service achieves exacting standards of regulatory compliance specifically continuity of care, commissioned vs delivered, safeguarding and complaints Ability to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels, including those who use our services and members of the public Identifying and collaborating on innovative ideas, demonstrating vision, and supporting creative, flexible, and responsive workplace Always develop and deliver best practice and ensure that workloads are met in a timely manner Competently represent the company and maintain/develop positive relationships with internal and external stakeholders What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group