We’re hiring for a Customer Care Specialist to join a team of 10, in Bristol. On offer is a basic salary up to £30,000 per annum, no shifts or weekend work, Monday – Friday, 9am – 5pm only and free onsite parking. Ideally, they need somebody that has good experience within telephone-based customer service, managing various situations from onboarding new clients, retaining clients and dealing with complaints.
The role of Customer Care Specialist involves:
* Dealing with all incoming queries from clients.
* Assisting with any issues and liaising with the correct team to resolve them.
* Upselling additional products or services that suit their needs.
* Processing of new orders or any changes that need to be made.
* Focusing on dealing with complaints and retaining customers.
* Ensuring the retention levels for customers is kept at a good standard.
For the Customer Care Specialist role, you need:
* Previous experience in an office-based/telephone-based CS role.
* Ability to work well within a busy environment and enjoys a varied role.
As the Customer Care Specialist, you’ll get:
⭐ Basic salary up to £30,000 per annum.
⭐ Onsite free parking.
⭐ Early finishes on a Friday.
⭐ Opportunity to progress your role long-term.
⭐ Summer and Christmas team get togethers.
⭐ Casual office vibe – not corporate!
Please apply below or send your CV to sm@playced.co.uk.