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Retail Customer Service (CSM) 17hrs, Royal Tunbridge Wells
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Client:
Coral
Location:
Royal Tunbridge Wells, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
16bf9c54aeb6
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business. Are you ready to launch a winning career?
What you will do
1. Deliver outstanding customer service.
2. Always promote safer gambling.
3. Take bets on a wide range of sports and events.
4. Process customer transactions including cash handling.
5. Help demonstrate our products & betting terminals to customers.
6. Handle customer complaints or concerns with empathy and problem-solving skills.
7. Work towards defined targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Who you are
1. You must be 18 years of age or over to work in our betting shops.
2. Passion for delivering excellent customer service!
3. Enjoy building strong relationships and effective communication skills.
4. Self-motivated and proactive.
5. Comfortable working alone or as part of a team.
6. Ability to handle challenging situations calmly and professionally.
Working patterns
Our shops are open from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will include a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you'll be responsible for opening and closing the shop. We provide the rota at least four weeks in advance to support work-life balance.
What we offer
Joining Entain means a competitive salary and excellent benefits, including:
* Optional overtime subject to availability.
* Pension Scheme and annual ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
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