Job Description
Location: Dundee, Scotland
Salary: £30,000
Hours: Full-time, Monday to Friday, 9am - 5.30pm
Company: Aydya Limited (Brands: ION8, AnySharp)
About Us:
Aydya Limited is home to exciting, innovative brands like ION8 and AnySharp. We pride ourselves on delivering exceptional products and services to our customers. We are now seeking a passionate and detail-oriented Customer Service Representative to join our Dundee-based team, providing excellent support to our account customers.
Role Overview:
As a Customer Service Representative, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring they have a smooth and satisfying experience with our brands. This role is office-based in Dundee, where you’ll work alongside a driven and friendly team.
Key Responsibilities:
* Respond promptly and professionally to customer inquiries via phone, email, and online platforms
* Resolve customer issues, including processing returns and exchanges
* Provide product information and support to account customers
* Manage customer orders, ensuring accurate and timely fulfilment
* Maintain accurate records of customer interactions using Microsoft Word and Excel
* Collaborate with internal teams to ensure customer needs are met
What We're Looking For:
* Strong communication skills, both written and verbal
* Competent computer skills, particularly in Word and Excel
* Excellent problem-solving abilities and attention to detail
* A customer-focused mindset with a passion for delivering top-notch service
* Ability to work independently while also thriving in a team environment
* Previous experience in customer service is preferred but not essential
What We Offer:
* A competitive salary of £30,000
* A vibrant, office-based work environment in Dundee
* Opportunity to grow and develop within a dynamic company
* Full-time position with a supportive and energetic team
How to Apply:
* If you’re excited about providing excellent customer service and want to be part of a forward-thinking team, apply now by sending your CV and cover letter to jobs@aydya.co.uk. We look forward to hearing from you!