Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
* We offer a competitive salary, from £27,052 to £33,530 depending on experience, the salary is based on working 37 hours per week (salary increasing by 4.5% from April 2025).
* Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
* Attractive pension scheme (up to 10% company contribution, increasing to 12% from April 2025)
* Development opportunities in line with the Network Operations Technician progression plan
* 25 days annual leave plus bank holidays – plus an extra wellness day! (additional days in lieu of working any bank holidays)
* Life assurance cover of 4 times pensionable salary
* A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
* Retail savings scheme
* Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: We currently have a vacancy for a Network Operation Technician to join Customer Field Services department to cover South, West, North and East Yorkshire areas. Applicants should live within a reasonable commuting distance from our Blackburn Meadows, Knostrop, Malton, York, Hull and Scarborough wastewater sites.
Work type: This is a permanent opportunity working 37 hours per week, working rotational work patterns. Once fully trained, you will be expected to take part in an out of hours standby, therefore flexibility outside of working core hours is essential.
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year.
Where you fit in:
As our Network Operation Technician, you will deliver a “first time fix” and same day solution to our customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes.
You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.
You will ensure the correct site set up is in place and POWRA are completed prior and during jobs to ensure all risks are identified and corrective preventive activity undertaken to stay safe at all times.
To safely proactively and reactively maintain the sewerage network to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the wastewater network.
You will be required to work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.
You will undertake thorough and timely investigations on our sewerage system to resolve issues and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems. You will need to be able to utilise IT systems to collate information and relay feedback.
You will also be required to collate data and information for evidence capturing, including assessing photographs, plans and reporting on any escape/issues from the sewer network.
You will ensure Health and Safety working practices & procedures are always complied with. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support and first line response to customer contacts to ensure a fix first time resolution.
What skills & qualifications you will need:
* It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks.
* Previous experience in a customer service-related role with face-to-face communication with customers is an essential requirement of this role.
* The successful candidate will be able to develop and maintain effective internal and external working relationships with colleagues across the business.
* You should be prepared to question unsafe working practices and be confident in reporting these to management.
* Excellent communication skills are essential as you will need to capture, evidence and feedback information.
* You will have the ability to find faults and diagnose the root cause of an issue.
* You will also have rational problem-solving skills and have basic IT skills as you will be using various internal IT systems to capture necessary site information.
* You will be required to work within confined spaces, and must pass strict medical criteria including BMI, vision, blood pressure, hearing, and Spirometry tests.
* A full valid driving licence is a requirement of this role (with no more than 6 points).
You will also benefit from having:
* Understanding of the sewerage system and performance issues.
* Competent in the use of IT systems applicable to Yorkshire Water.
* Previous experience within the water or wastewater sectors or an understanding of drainage and sewerage systems.
Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options to help you make the best of both your work and home life.
Do we sound like your cup of tea?
If you’ve got experience in front line operations and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today.
Assessment Centre dates to be released shortly.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment.
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
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