Employer: United Lincolnshire Hospitals NHS Trust
Employer type: NHS
Site: Lincoln County
Town: Lincoln
Salary: £24,071 - £25,674 per annum Part Time £19,898 - £21,223 per annum
Salary period: Yearly
Closing: 10/09/2024 23:59
Elective Access Clerk Band 3
NHS AfC: Band 3
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
* Patient-centred: Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
* Safety: Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
* Excellence: Striving to be the best that we can be. Innovating and learning from others.
* Compassion: Caring for patients and their loved ones in ways we would want for our friends and family.
* Respect: Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULHT team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Job overview
We are looking for a motivated, enthusiastic individual to work as Elective Access Clerks on Saxon Suite. The department sees patients that require medical procedures that are able to be carried out during the daytime rather than having an admission to hospital.
Main duties of the job
You will have GCSE English Language and Maths at Grade C or equivalent.
You will be responsible for providing a full, accurate, efficient and effective service to the Saxon Suite with day to day contact with staff at all levels and have regular patient contact over the telephone and face to face. You will monitor patient target lists (PTL’s) and advise the wider team on capacity and demand issues and be responsible for ensuring patient pathways are updated and patient admissions and discharges recorded. You will deal with patient queries on a daily basis.
The Saxon Suite is a dedicated treatment unit based within a clinical area on Dixon Ward at Lincoln County Hospital. We are looking for a full-time enthusiastic, flexible and motivated team player to be part of this dedicated unit. The successful applicants must be patient-focused and be able to liaise with staff at all levels.
Person specification
Qualifications
* 3 GCSEs or equivalent including Maths and English (Grade C or above) or NVQ2 or equivalent in relevant subject
* NVQ3 or equivalent in relevant subject
* AMSPAR medical terminology
* ECDL or CLAIT or equivalent
Previous clerical experience
* Clerical experience
* Working with the public in a customer care position.
* Call centre type experience Reception type experience
Knowledge, skills and aptitude
* Ability to prioritise workloads
* Good oral and written communication skills
* Understanding of NHS targets, i.e. Outpatient, Inpatient and Choice & Access functions
* Understanding of confidentiality
* Understanding of medical terminology
* Understanding of booking systems
Specific Requirements
* Ability to work to tight deadlines
* Ability to work under pressure
* Ability to work either as part of a team or as an individual
* Ability to work with limited supervision
ULHT recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy.
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULHT reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULHT where applicable.
#J-18808-Ljbffr