About Diligenta
Diligenta is a leading provider of outsourced administration services, dedicated to delivering exceptional customer service to millions of people across the UK.
Job Overview
We are seeking a skilled Trainee Complaint Handler to join our team. As a Customer Service Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer satisfaction.
Key Responsibilities:
* Handle customer complaints with empathy and professionalism.
* Ensure timely resolution of issues while maintaining high customer satisfaction.
* Collaborate with other departments to address and resolve customer concerns.
* Keep accurate records of customer interactions and outcomes.
What We Offer:
We offer a comprehensive training program designed to equip you with the skills and knowledge necessary to excel in your role as a complaint handler. You will also benefit from a structured career pathway with clear milestones to monitor your growth and development, as well as a competitive salary and benefits package.
Our competitive salary for this role is £23,400 - £25,000 per annum, depending on experience. You will also enjoy a range of benefits, including 31 days of holiday per year, an annual discretionary bonus scheme, contributory pension scheme, employee wellbeing programs, and exclusive employee discounts.
Requirements:
To succeed in this role, you will need strong customer service experience, excellent communication and problem-solving skills, and the ability to handle challenging situations with patience and tact. A desire to learn and grow within a structured program is essential.
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.