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Veterinary Customer Experience Manager - Rotherham, South Yorkshire
Client:
GLG Vets
Location:
South Yorkshire, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
344f2811a88b
Job Views:
6
Posted:
01.03.2025
Expiry Date:
15.04.2025
Job Description:
About the Role:
GLG Vets is seeking an exceptional Veterinary Customer Experience Manager to lead our team of Customer Experience Coordinators at a leading veterinary practice in Rotherham. This is an exciting opportunity for someone who thrives in a customer-facing role and is passionate about delivering outstanding service. You will be the driving force in creating a welcoming, friendly, and efficient environment for both customers and their pets.
Location: Rotherham
Hours: Full-time, 40 hours per week
* Profit share bonus
* Long service recognition
* Income protection
* Surgery discounts
Key Responsibilities:
* Lead and support the Customer Experience Coordinators to ensure the highest level of customer service.
* Develop and implement strategies to enhance customer satisfaction and ensure clients feel valued and cared for.
* Act as the first point of contact for any escalated customer concerns, resolving issues with professionalism and empathy.
* Ensure efficient and smooth operations at the front desk, managing appointment bookings and patient records.
* Foster a positive and supportive atmosphere for both clients and the veterinary team.
What We're Looking For:
* Ideally, you will have previous management experience in a customer service or hospitality role, with a strong focus on delivering an exceptional client experience.
* Excellent communication and interpersonal skills.
* The ability to lead, motivate, and inspire a team to achieve high standards of service.
* A compassionate and customer-focused attitude, with a passion for working in a veterinary environment.
If you are a customer service superstar with leadership experience and a genuine passion for pets and their owners, we would love to hear from you.
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