Regional Service Quality Manager (Care Homes)
Salary: From £50,000 + Company Car
Our client, a dedicated and forward-thinking care provider, is seeking a Regional Service Quality Manager to champion excellence across its care home group. This is a fantastic opportunity for a dynamic and experienced professional who is passionate about delivering high-quality care and ensuring residents receive the support they deserve.
As a Service Quality Manager, the successful candidate will play a pivotal role in maintaining and enhancing service standards. They will work closely with the operations team, care home managers, and frontline staff to embed a culture of continuous improvement and person-centred care. This role requires a proactive individual with a keen eye for detail and a deep understanding of regulatory frameworks.
What We’re Looking For
* Proven experience in a similar quality or compliance-focused role within the healthcare or care home sector.
* Preferably Nurse-qualified, but candidates with a Level 5 in Health and Social Care will also be considered.
* Strong knowledge of CQC regulations and best practices in adult social care.
* Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire teams.
* Effective problem-solving and decision-making abilities.
What’s on Offer?
* Company car to support travel between care homes.
* Paid DBS check for peace of mind.
* Employee Assistance Programme, providing confidential wellbeing and support services.
* Comprehensive training and professional development opportunities.
* Generous annual leave, promoting a healthy work-life balance.
Key Responsibilities
* Monitor, evaluate, and drive service quality standards across multiple care home locations.
* Provide expert guidance and support to care home managers to ensure full compliance with CQC regulations and company policies.
* Conduct audits and quality assessments, identifying areas for improvement and implementing action plans.
* Foster a culture of excellence and best practice, ensuring residents receive compassionate, dignified, and high-quality care.
* Collaborate with internal teams to develop training initiatives that enhance staff skills and service delivery.
* Investigate and address any concerns or complaints, ensuring swift and effective resolutions.
* Stay informed of industry developments and regulatory updates to drive continuous service improvements.
Reference: WILL114326/AP
INDACC